Refund policy

Return and Refund Policy

1. Returns and Exchanges:

  • We accept returns within 14 days from the date of purchase.
  • To initiate a return, customers must contact our customer service team at info@lorisazurande.com for a Return Authorization (RA) and further instructions.

2. Eligibility:

  • Returns are only accepted for products in their original condition, unused, and with all original tags and packaging.
  • Products that have been damaged, altered, or show signs of wear and tear may not be eligible for return.

3. Restocking Fee:

  • Returns may be subject to a restocking fee of 50% to cover handling and processing costs.
  • The restocking fee will be deducted from the refund amount.

4. Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to an error on our part.
  • We recommend using a trackable shipping service and purchasing shipping insurance for high-value items.

5. Refunds:

  • Refunds will be issued within 30 days of receiving the returned item and verifying its eligibility.
  • Refunds will be processed in the original form of payment.

6. Damaged or Defective Items:

  • If a product is received damaged or defective, customers must report the issue within 24 hours of receiving the item.
  • Customers may be required to provide photographic evidence of the damage or defect.

7. Non-Returnable Items:

  • Certain items are non-returnable unless they arrive damaged or defective.

8. Cancellation of Orders:

  • Orders cannot be canceled once they have been processed and shipped. Please double-check your order before confirming the purchase.

9. Dispute Resolution:

  • Any disputes related to returns or refunds will be handled through a fair and transparent process. Please contact our customer service team for assistance.

10. Changes to Policy:

  • We reserve the right to modify this policy at any time. Changes will be effective upon posting to our website.

11. Contact Information:

  • For any questions or concerns regarding our Return and Refund Policy, please contact us at info@lorisazhurande.com.

By making a purchase with us, you acknowledge that you have read, understood, and agree to our Return and Refund Policy.